Consumer Law & Product Liability | Abeledo Gottheil


Consumer Law & Product Liability

Abeledo Gottheil offers legal advice to national and international clients on all issues related to consumer law regulations that reach them as providers of goods and services and particularly, as regards product and services liability.

The Firm has broad experience in the advice on the legal requirements to be complied with by the offer of goods and services addressed to potential undetermined consumers and the contracts that join the companies with their customers, contemplating the national and provincial regulations that protect consumers’ and users’ rights in general and the specific regulations issued by other enforcement authorities, such as the Central Bank of the Argentine Republic (Banco Central de la República Argentina) and the Superintendency of Corporations (Inspección General de Justicia), applicable to financial services and products and to previous savings systems, respectively.

Likewise, Abeledo Gottheil specializes in the drafting of the terms and conditions for the use of online purchase sites, of products warranty certificates and of the conditions of customers’ satisfaction policies, among other aspects on which it renders advice. In turn, the Firm has validated experience in the implementation of recall processes.

The advice includes analysis of out-of-court consumers’ claims and their representation in all their stages. In this sense, the Firm has vast experience in defensive strategies and in the preparation of administrative defenses for accusations of alleged infringements to the Consumer Law Act issued by national, provincial and municipal agencies, as well as in the filing of appeals against the penalties decided by said agencies.

Likewise, the Firm represents its clients in pre-trial mediations, claims before the COPREC (Previous Settlement Service of Consumption Relations) and in judicial processes in all their stages and jurisdictions of the country, including complex processes, class actions and collective actions.

The advice that the Firm offers to its clients, assisting them in all the stages of the relationship with their own customers, allows the early detection of eventual risks and the preparation of policies to minimize them.

Among the different industries to which Abeledo Gottheil has rendered advice and represented in recent years we may highlight the following ones: cars manufacturers (Toyota Argentina S.A. and Yamaha Motor Argentina S.A.), retail (Cencosud S.A., Walmart Argentina S.A.) electronics (LG Electronics Argentina S.A. and Toshiba), tourism services (Club Mediterranée), electric power (Edesur), refined oil and derivatives (Shell Argentina, Raízen Argentina S.A.; and YPF S.A.), liquefied petroleum gas and lubricants (Total Especialidades Argentina S.A.) food and beverages (Cepas Argentinas S.A.,), construction (ParexKlaukol S.A.), pharmaceutical products (Pfizer), cosmetics (Natura Cosméticos S.A.), technology (Softland), financial institutions (Banco BNP and Banco Santander), among many others.

The team for the Consumer Law and Product Liability is composed by partners and lawyers that have masters, graduate studies and specialization courses on the subject.

Precisely, due to the efficiency, professionalism and responsibility of the team of Consumer Law and Product Liability, Abeledo Gottheil has been repeatedly recognized by Chambers and Partners as one off the leading Firms in Product Liability, and the members of our team have been recognized as well for their outstanding professional work in complex litigations on the issue by the international publications Who's who legal, The Legal 500, Latin Lawyer 250, among others.

“It’s easy to find knowledgeable lawyers, but not as easy to find technically skilled ones with a strong business acumen, and the lawyers at Abeledo Gottheil Abogados have a good mix of this. Their advice is practical and they offer exactly what you want out of a lawyer.” Chambers Latin America (Consumer Law), 2022.

Abeledo Gottheil Abogados provides a ‘team of professionals with solid experience in the field, litigious issues being one of its strengths’. The firm is recommended for its ‘high technical knowledge and extensive experience in the field of consumer law, as well as an excellent ability to define and recommend the course of action’. The Legal 500 Latin America (Consumer Law), 2022.


Av. Eduardo Madero 1020, 5th floor | C1106ACX

Buenos Aires | Argentina

(5411) 4516-1500